Last updated: May 17, 2026
1. Information We Collect
We collect information you provide directly when using The Crown Directory:
- Account Information: Name, email address, password (encrypted), and role (client or professional)
- Professional Profile Data: Business name, bio, category, location (city/state), phone number, portfolio images, services, and social media links
- Booking Information: Service requests, messages, preferred dates sent between clients and professionals
- Reviews: Ratings, comments, and associated user information
- Usage Data: Pages visited, features used, and interaction patterns to improve our service
- Device Information: Browser type, IP address, and cookies for functionality and analytics
2. How We Use Your Information
- To create and manage your account
- To display professional profiles in search results and the directory
- To facilitate booking requests and communications between users
- To process subscription payments through our payment processor
- To send service-related notifications (booking confirmations, review alerts)
- To improve Platform features and user experience
- To enforce our Terms of Service and prevent fraud
3. Information Sharing
We do not sell your personal information. We may share data with:
- Other Users: Your public profile information is visible to anyone browsing the directory. Review content is publicly visible.
- Service Providers: Payment processors (Stripe), email services, and hosting providers who help operate the Platform
- Legal Requirements: When required by law, court order, or to protect our rights and users' safety
4. Cookies & Tracking
We use essential cookies for authentication and site functionality. We may use analytics cookies to understand how users interact with the Platform. You can manage cookie preferences through your browser settings or our cookie consent banner.
5. Data Retention
We retain your data for as long as your account is active. Professional profile data remains visible while the account exists. After account deletion, we remove your personal information within 30 days, except where retention is required by law or for legitimate business purposes (e.g., transaction records).
6. Your Rights (CCPA / GDPR)
Depending on your location, you may have the following rights:
- Access: Request a copy of the personal data we hold about you
- Correction: Update or correct inaccurate information through your dashboard
- Deletion: Delete your account and associated data through your dashboard settings
- Portability: Request your data in a portable format
- Opt-Out: Opt out of non-essential data collection and marketing communications
To exercise these rights, use the account deletion feature in your dashboard or contact us at [email protected].
7. Data Security
We implement industry-standard security measures including encrypted passwords, secure HTTPS connections, and restricted database access. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.
8. Children's Privacy
The Crown Directory is not intended for users under 13 years of age. We do not knowingly collect personal information from children under 13.
9. Changes to This Policy
We may update this Privacy Policy periodically. We will notify users of significant changes via email or Platform notification. Continued use after changes constitutes acceptance.